Macroware Systems provide remote support using a telephone and the Internet to all organisations and businesses within Australia. We are able to provide instant support to rural and remote users. We link your computer to ours virtually over the Internet to support any software issues or repair your computer while you watch. During the remote repair session you are be able to observe all repairs live by watching your screen while we solve your problem. You are also able to assume control of your PC at any time. 
When remote work is finished, we permanently remove our connection and are unable to reconnect without your intervention. This entire process is safe, secure, temporary and gives you complete control. It is the simplest and fastest way to obtain support for remote and rural sites. We're happy to explain this process over the phone to clarify any concerns that you may still have. 
We use and recommend Teamviewer to remotely administer your PC.