Remote Support

Macroware Systems provide remote support using a telephone and the Internet to all organisations and businesses within Australia. Our helpdesk team use secure encrypted remote access technology to resolve our healthcare customers’ issues. We are able to provide instant support to rural and remote users. We link your computer to ours virtually over the Internet to support any software issues or repair your computer while you watch. During the remote repair session you are be able to observe all repairs live by watching your screen while we solve your problem. You are also able to assume control of your PC at any time.

When remote work is finished, we permanently remove our connection and are unable to reconnect without your intervention. This entire process is safe, secure, temporary and gives you complete control. It is the simplest and fastest way to obtain support for remote and rural sites. We're happy to explain this process over the phone to clarify any concerns that you may still have.

From general ‘how-to’ questions to complex IT fixes, first point of call is with a qualified engineer. The first person you speak to is the same person that will resolve your issues.

As healthcare organisations don’t necessarily work 9 to 5, our remote IT support is available 24/7 if needed. Each practice has a designated support persons mobile number to contact.